3CX in Kenya, from TechAccess Solution
The complete phone system for your business
3CX carries your calls, website chat, WhatsApp and video meetings in one system, on your team's phones and computers. We set it up for you, on our servers in Nairobi or on your own server or cloud.
- Authorised 3CX partner Gold Partner, since 2020
- Hosted in Nairobi Or on your own servers, if you prefer
- A local team Set up and supported from Westlands
- Priced in KES No exchange-rate surprises
Why people call us
Three things we are usually replacing
A PABX nobody can reprogram
It was configured years ago by someone who has moved on. Changing a menu means finding them. Here a menu is a screen, and your own staff can change it.
Staff using personal phones
Clients save a salesperson's private number, and it leaves when they do. The office line on the app means the number belongs to the business.
Missed calls nobody can count
"We're busy, but the phone is quiet" is not a measurement. Queue and call reports turn it into one, so you can do something about it.
What it does
Nine things a phone system has to do well
Each links to its own page, with what it does, what it looks like on a normal Tuesday, and which edition includes it.
Calls and routing
IVR menus, ring groups, queues, office hours and call flows.
Apps and mobility
Web, desktop, iPhone, Android and desk phones on one extension.
Contact centre
Queues, wallboards, agent coaching and SLA alerts.
Chat, WhatsApp and SMS
One inbox for website chat, WhatsApp, Facebook and SMS.
Video meetings
Browser meetings with no download for the people you invite.
AI features
AI receptionist, AI agents, assistant and transcription.
Integrations
CRM, Microsoft 365, Google Workspace, hotel PMS and an API.
Reporting
Call reports, queue and agent statistics, live dashboards.
Security and reliability
Firewall, anti-hacking rules, 2FA, backups and updates.
Where it runs
The choice of where your system lives stays yours
Most sellers offer one way to run a phone system, and it is the one that suits them. We offer two, and the system is the same either way.
Built for how you work
Shaped around your industry and your size
The same system, set up the way a hotel, a clinic, a SACCO or a contact centre actually takes calls, and sized to the team you have.
By industry
Hotels and hospitality
Hotel PBX with PMS integration, wake-up calls and room status.
Clinics and hospitals
Appointment lines, reception overflow and after-hours routing.
SACCOs and insurance
Member lines, call recording, queue reporting, branches.
BPO and contact centres
Agents, wallboards, quality control and multi-channel queues.
SMEs and offices
The everyday office phone system, without a server in the cupboard.
By size
A system in action
What actually happens when someone rings you
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A caller dials your main line
One number, on your card, your van and your website.
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press 1
The menu answers
They press 1 for sales, or simply say what they need if you use the AI receptionist.
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first free agent
The sales queue rings
Whoever is free takes it. If everyone is busy, the caller keeps their place in the line.
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Somebody answers, already knowing who it is
The caller's name comes up from your CRM as the phone rings, so nobody has to ask who is calling.
The call is recorded, and it lands in the reports: how long they waited, who answered, and whether it met the service level you promised. Queues, recording and the caller's name from your CRM are Pro and above.
Editions
Three editions, and the cheapest one that fits
Which one you need is usually decided by a single question: do callers ever wait in a queue?
Basic
Menus, ring groups, the apps, desk phones and the hotel module. No meetings, no queues.
Pro
Queues, meetings, call recording, queue reports, CRM and WhatsApp.
AI
Pro, plus the AI receptionist, agents and transcription.
Why TechAccess
What we do that the software does not
We set it up properly
Menus, queues, phones, and the training that makes your team use it rather than work around it.
We answer when it breaks
Support plans with response times in writing, from engineers in Nairobi who know your system.
It runs where you want
Our Nairobi cloud, or your own server or cloud account. The same system, your choice.
We price it in shillings
Quotes in KES, and a portal where finance can pull what they need without waiting for us.
See it on a real system
A 30-minute session on a live system, walked through in your own terms. No obligation.
We confirm your slot within 24 hours. Prefer to write? Email or message us.