Services
3CX Cloud Hosting, managed for Kenyan businesses
A complete 3CX phone system, hosted on a dedicated server in a Nairobi data centre. We keep it updated, backed up and secure. With a support plan, which is optional, our engineers also make the changes you ask for. You get the phone system; we keep the server.
What managed means here
A cloud PBX is a phone system that runs as software on a server in a data centre instead of a box in your office. Managed means the hosting also covers keeping it updated, backed up and secure.
Hosted in Nairobi
Your system runs on a Cloud Server in a Nairobi data centre, with power and connectivity a small office cannot match, and close to the networks your callers use.
Updated and secured
3CX updates and security fixes applied by us, in a window you agree, with the built-in firewall and anti-fraud rules on and watched from the start.
Backed up on a schedule
The system's configuration and call history backed up on a schedule, so a failed server is rebuilt from the last backup rather than from nothing.
Changes, on a support plan
A new starter's extension, a new menu option, a change to who answers after five: on a support plan, you ask and our engineers make it. Whether changes are included depends on the plan.
One place to ask
On a support plan, when something is not right you tell us once, with response times in writing. Without one, on-demand support covers a single issue.
Everything 3CX does, without a server to run
A managed system is the full 3CX system, not a cut-down one. Calls, apps, chat and video arrive in one place, on the phones and computers your team already has.
One number, and a menu
An auto attendant that sends each caller to the right team, ring groups, office hours and a proper greeting after them.
The office line on every device
Apps for Android and iPhone, a desktop app and a web client, plus desk phones for anyone who wants one.
Queues when callers wait
Call queues, callbacks, wallboards and call recording from Pro, for a reception desk or a full contact centre.
Chat, WhatsApp and SMS
Website live chat and SMS from Basic, and WhatsApp from Pro, answered in the same app as the calls.
Video meetings
Browser meetings from Pro, with nothing for your guests to install.
Every call on record
Who called, who answered and who was missed, with queue and agent reports on Pro.
Why it suits Kenyan small and growing businesses
Calls carry on through a power cut
The system lives in the data centre, not on the office wall. When the power or the office line goes, your staff keep answering on the app, on mobile data, and the caller never knows.
Made for a team that is on its phones
The office number rings on each person's smartphone, wherever they are, and the client sees the company's number when they call back, never a private one.
No hardware to buy up front
No PABX box and no server: a monthly or yearly plan in shillings, paid by M-Pesa, Airtel Money, Pesalink, Visa or Mastercard, with the cost known before you start.
One system for every branch
Nairobi, Mombasa and Kisumu on one system, extension to extension, with no lines rented between them.
Your calls kept in Kenya
The system, its call logs and any recordings sit on a server in Nairobi, which is a shorter conversation with whoever looks after data protection in your business.
How a call reaches you
-
over the SIP trunk
Your client calls
The Kenyan number on your website, your invoices and your signboard.
-
over the internet
Your system, in Nairobi
Hosted, updated, backed up and watched by us. The menu answers and routes the call.
-
Whoever is free
On a desk phone, the app on their mobile or their laptop, in the office or out of it.
Your numbers and SIP trunk come from the phone line provider you choose.
3CX Cloud Hosting: a dedicated server
- The system: a dedicated server, sized to your call volume and shared with nobody.
- 3CX licence: your own Basic, Pro or AI licence, renewed each year.
- CRM and Microsoft 365: whatever your edition includes.
- How it is priced: per server, per month or year.
- How soon: Built the same business day once your licence is ready; we'll confirm a handover time.
What each edition gives a managed system
| Capability | Basic | Pro | AI |
|---|---|---|---|
| Auto attendant, IVR and ring groups | Included | Included | Included |
| The apps, on every device | Included | Included | Included |
| Website live chat and SMS | Included | Included | Included |
| Call queues | Not included | Included | Included |
| Call recording | Not included | Included | Included |
| Not included | Included | Included | |
| CRM integration | Not included | Included | Included |
| Video meetings Up to 100 people on Pro, 250 on AI | Not included | Included | Included |
| AI receptionist | Not included | Not included | Included |
What it takes to start
What we do
- Build, license and secure the system in Nairobi
- Connect your SIP trunk, from the provider you choose, and test it
- Set up extensions, the menu, ring groups and office hours with you
- Install the apps with your team, and configure any desk phones
- Schedule the backups, and keep the system updated from then on
What you provide
- An internet connection with headroom for your busiest hour
- A network where voice traffic is not fighting everything else for room
- The list of who needs an extension, and what the menu should say
- Someone on your side who can decide how calls should flow
The work is priced as a setup package, and help afterwards, if you want it, as a support plan.
What it costs
Three parts: a hosting plan, monthly or yearly; a one-off setup; and the 3CX licence, which renews each year. Everything is quoted in KES, in one document. Your calls are billed by your phone line provider, not by us. Prices exclude VAT at 16%.
Already running 3CX with someone else? Move it to us and keep your licence and your number.
Questions about 3CX Cloud Hosting
What is the difference between hosted and managed?
Hosted means the system runs on somebody else's server. Managed means the hosting also covers keeping it running: with us, the updates, the backups and the security are part of 3CX Cloud Hosting, so you have a phone system and no server to think about. Changes you ask for, and help when something is not right, come with a support plan, which is optional.
What happens to our calls if the office internet goes down?
The system itself keeps running in the data centre. Desk phones in the office stop until the line is back, but staff with the 3CX app on their mobile carry on taking calls over mobile data, and callers never hear a dead line.
Can we keep the number our clients already have?
One way or another, yes. Whether a number can move to the new system depends on the operator that holds it, and we check that with you first. Where it cannot move, it is forwarded to the new system while your clients catch up.
Do we own anything, or are we locked in?
Your numbers stay with your own phone line provider, and the 3CX licence is yours too. If you later want a dedicated system on your own server instead, it can move there.
How is it paid for?
A hosting plan paid monthly or yearly, a one-off setup, and the 3CX licence, which renews each year, all quoted in shillings, in one document. Your calls are billed by your phone line provider, not by us.
How many people can it take?
Your system is sized by how many calls happen at once rather than how many staff you have, so it grows from a handful of people to a contact centre without changing provider.
See it on a real system
A 30-minute session on a live system, walked through in your own terms. No obligation.
We confirm your slot within 24 hours. Prefer to write? Email or message us.