TechAccess Solution

Feature · AI edition

AI features

An AI receptionist that answers, understands what the caller wants and puts them through. Calls turned into text you can search. Summaries, so a manager reads the morning in five minutes instead of listening to it.

What it does

AI Receptionist

Answers in natural speech instead of a menu. The caller says what they need and is put through, without pressing 1 for anything.

AI Personal Assistant

Takes messages, handles the routine part of a call, and leaves the person free for the calls that need them.

AI Agents

Handle the questions that arrive over and over on chat and WhatsApp, and pass the rest to a person with the conversation already in hand.

Transcription and summaries

Calls become searchable text. Reports carry summaries and a read on sentiment, so "what did that client actually say?" is a search rather than an hour of listening.

Which edition you need

Which 3CX edition includes each capability on this page.
Capability Basic Pro AI
AI Receptionist Not included Not included Included
AI Personal Assistant Not included Not included Included
AI Agents on chat channels Not included Not included Included
Call transcription Not included Not included Included
Summaries and sentiment in reports Not included Not included Included

Where the transcription happens is your choice

Transcription can run through an external provider or on a model you host yourself. For a SACCO or a clinic, where recordings are sensitive and the Data Protection Act applies, that choice matters more than the feature list. We go through it with you before anything is switched on, not after.

See it on a real system

A 30-minute session on a live system, walked through in your own terms. No obligation, and prices in KES.

We confirm your slot within 24 hours.