Feature

Calls and routing

A caller rings one number, hears a menu, presses 1, and the call rings the three people in Sales at once. Whoever picks up first gets it. Nobody has to know an extension.

What it does

An auto attendant that answers first

"Thank you for calling. For sales, press 1." Menus can run several levels deep, read a different greeting after hours, and send the caller straight through if they already know the extension.

Ring groups and queues

A ring group rings several people together, or one after another. A queue holds the caller, tells them where they are, and hands them to the next free person instead of dropping them.

Office hours and holidays

The system knows when you are open. Outside those hours, calls go to voicemail, to a mobile, or to a message that gives your actual opening time rather than ringing out.

Voicemail that reaches you

Voicemail arrives as an email with the recording attached, so a message left at six in the evening is read on the way home rather than found on Monday.

What it looks like in practice

A hardware supplier in Industrial Area

The main line used to ring on one handset at the counter. When the counter was busy, it rang out, and nobody knew how often.

Now the menu offers sales, accounts and deliveries. Sales rings three people at once, and after six it takes a message and emails it to the branch manager. The monthly report shows how many callers chose deliveries, which is why there is now a third person on that line.

An illustration of how the feature is used, not a named client. Our clients appear by name only once they have agreed to it.

Which edition you need

Which 3CX edition includes each capability on this page.
Capability	Basic	Pro	AI
Auto attendant and IVR menus	Included	Included	Included
Ring groups	Included	Included	Included
Office hours and holiday routing	Included	Included	Included
Transfers and voicemail to email	Included	Included	Included
Call queues	Not included	Included	Included
Call flows built without code	Not included	Included	Included

Which edition suits you usually comes down to whether you need queues. We work that out with you on the demo rather than selling you the larger one by default.

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