By size
A phone system for 20–100 people
Departments with their own queues, calls that open the customer's record, reports a manager can act on, and a system of your own sized to your busiest hour.
What changes at this size
Departments, each with a queue
Sales, accounts and support answer their own calls, and callers wait in order instead of ringing out.
The caller's name on screen
Callers are recognised from your CRM or your Microsoft 365 contacts, and a CRM logs the call against their record.
Reports a manager can act on
Answer times, missed calls and busy hours per department, sent to the managers who need them.
A system of your own
A dedicated server, sized to your call volume, shared with nobody.
How the licence is sized
A 3CX licence counts calls at once, and each size also covers a maximum number of users. At this size the user ceiling decides the licence as often as the call volume does: a hundred people need at least the 24-call licence, even if they are rarely on the phone together.
We check both on the demo, against your own busiest hour and your own staff list, so the licence fits now and the next boundary is one you can see coming.
| Calls at once | Users it covers |
|---|---|
| 8 | Up to 40 |
| 16 | Up to 80 |
| 24 | Up to 120 |
What a growing business needs from each edition
| Capability | Basic | Pro | AI |
|---|---|---|---|
| Call queues for each department | Not included | Included | Included |
| Queue and agent reports | Not included | Included | Included |
| CRM integration | Not included | Included | Included |
| Full Microsoft 365 integration | Not included | Included | Included |
| Call recording | Not included | Included | Included |
| Live wallboard | Not included | Included | Included |
| Video meetings Up to 100 people on Pro, 250 on AI | Not included | Included | Included |
| Not included | Included | Included |
Our recommendation
Pro. Queues, reports, the CRM and Microsoft 365 integrations all start there, and at this size they are why you are changing systems.
A dedicated server in Nairobi
Sized to your call volume and shared with nobody. Or a server on your premises, if internal calls must carry on when the internet does not.
What we set up for you
Around your departments
- Each department mapped with the person who runs it: who answers, in what order, and what happens when nobody can
- Queues, ring groups and the menu that leads to them
- Office hours and holidays per department where they differ
- The old system run alongside until the new one is proven
Up to 25 extensions, and without a CRM, this is our Business setup package. Above that, or with the CRM or Microsoft 365 integration, it is Contact Centre.
Around your data
- The CRM and Microsoft 365 integrations, with users kept in step with Microsoft 365
- The reports each manager wants, sent to them
- A recording policy, if you record
- Training per department, and one for the managers on the reports
How many calls at once do you need?
-
Picture your busiest ten minutes
Monday morning, month end, the hour after an advert runs. Not an average day.
-
Count the calls happening together
People talking to someone outside, plus the callers you would rather hold in a queue than turn away.
-
Bring the number to the demo
Or your call records, and we will work it out together. We size it to fit, not up to the next tier.
See it on a real system
A 30-minute session on a live system, walked through in your own terms. No obligation.
We confirm your slot within 24 hours. Prefer to write? Email or message us.