Feature
Chat, WhatsApp and SMS
A customer messages on WhatsApp, someone else uses the chat box on your website, a third sends an SMS. All three land in the same panel as your calls, in front of the same team.
What it does
One inbox, four channels
Website live chat, WhatsApp, Facebook and SMS arrive in the same client your team already uses for calls. Nobody has to keep a phone on the desk for the business WhatsApp.
Messages go to a queue, not a person
A conversation is picked up by whoever is free, so it does not sit unread because one person is on leave. The same queues you use for calls, which means Pro and above.
A website chat can become a call
When typing stops being the quick way, a live chat on your website can be turned into a call without the visitor dialling anything.
It is all in the reports
Messages are counted alongside calls, so "how much work came in today" has one answer rather than four.
Which edition you need
| Capability | Basic | Pro | AI |
|---|---|---|---|
| Website live chat | Included | Included | Included |
| SMS and MMS | Included | Included | Included |
| Chat reports | Included | Included | Included |
| Not included | Included | Included | |
| Facebook messages | Not included | Included | Included |
| Messages routed to queues | Not included | Included | Included |
A word on WhatsApp, honestly
Replying to someone who messaged you is straightforward. What a business may start on WhatsApp is controlled by Meta rather than by 3CX or by us, and those rules change. If outbound messaging is central to your plan, raise it on the demo and we will tell you where the line sits today rather than promise you something that moves next quarter.
See it on a real system
A 30-minute session on a live system, walked through in your own terms. No obligation.
We confirm your slot within 24 hours. Prefer to write? Email or message us.