The 3CX system
What the system does
Nine things a business phone system has to do well. Each one has its own page, with what it does, what it looks like on a normal Tuesday, and which edition includes it.
Calls and routing
IVR menus, ring groups, queues, office hours and call flows.
Apps and mobility
Web, desktop, iPhone, Android and desk phones on one extension.
Contact centre
Queues, wallboards, agent coaching and SLA alerts.
Chat, WhatsApp and SMS
One inbox for website chat, WhatsApp, Facebook and SMS.
Video meetings
Browser meetings with no download for the people you invite.
AI features
AI receptionist, AI agents, assistant and transcription.
Integrations
CRM, Microsoft 365, Google Workspace, hotel PMS and an API.
Reporting
Call reports, queue and agent statistics, live dashboards.
Security and reliability
Firewall, anti-hacking rules, 2FA, backups and updates.
You pay for calls at once, not for seats
3CX is sized by how many calls happen at the same time rather than by headcount, which is why a busy office can cost less here than on a per-seat system.
Everyone gets an extension, an app and a voicemail box. What you buy is the number of conversations that can be in progress at once, and in most offices that is a small fraction of the staff list.
There is a limit, and we would rather you heard it from us. Each tier also caps how many people it covers, so a licence sized for eight calls at once covers up to forty users. Grow past that and the tier moves, whether or not your call volume did. We size it against your busiest hour and your headcount together, on the demo.
See it on a real system
A 30-minute session on a live system, walked through in your own terms. No obligation.
We confirm your slot within 24 hours. Prefer to write? Email or message us.