The 3CX system
What the system does
Nine things a business phone system has to do well. Each one has its own page, with what it does, what it looks like on a normal Tuesday, and which edition includes it.
Calls and routing
IVR menus, ring groups, queues, office hours and call flows.
Apps and mobility
Web, desktop, iPhone, Android and desk phones on one extension.
Contact centre
Queues, wallboards, agent coaching and SLA alerts.
Chat, WhatsApp and SMS
One inbox for website chat, WhatsApp, Facebook and SMS.
Video meetings
Browser meetings with no download for the people you invite.
AI features
AI receptionist, AI agents, assistant and transcription.
Integrations
CRM, Microsoft 365, Google Workspace, hotel PMS and an API.
Reporting
Call reports, queue and agent statistics, live dashboards.
Security and reliability
Firewall, anti-hacking rules, 2FA, backups and updates.
You are not billed per person
3CX counts the calls happening at the same time, not the number of staff. Everyone in the building can have an extension, an app and a voicemail box; what you pay for is how many of them are on a call at once.
That is usually the moment the maths stops looking like the quote from the last supplier. We will size it with you on the demo, using your own busiest hour rather than a guess.
See it on a real system
A 30-minute session on a live system, walked through in your own terms. No obligation, and prices in KES.
We confirm your slot within 24 hours.