By size
A phone system for 100+ and multiple sites
Branches on one numbering plan, calls between sites at no charge, a recovery plan written down before you need it, and support from an engineer who knows your system.
Branches, in one of two shapes
One system for every site
The branches' phones reach a single system over your network or the internet. Every site dials every other by extension, one reception can cover another, and there is one system to manage. The built-in SBC carries a remote site's phones to the system through a single tunnel rather than a connection each.
A system per site, joined by bridges
For groups where each region runs its own system. Bridges join them, on Pro: staff dial across by extension, see who is available at the other site, and the calls between them cost nothing.
Resilience planned, not assumed
Backups on a schedule
Scheduled backups, so a failed server is rebuilt from the last backup rather than from nothing.
A standby kept current
On AI, and from 16 calls at once, backups are restored to a second machine on a schedule, giving you a standby that can take over when the main system fails.
A plan written down
What happens when a site loses power, its internet line or the server itself, who does what, and how calls reach people in the meantime.
Larger call volumes
At this size the licence follows your busiest hour across every site together, and each size also covers a maximum number of users. The table shows how far each goes. Beyond the largest, we quote the licence for your numbers.
Size the SIP trunks from your phone line provider the same way, for the peak rather than the average, with a second route for the calls that must not fail.
| Calls at once | Users it covers |
|---|---|
| 24 | Up to 120 |
| 32 | Up to 192 |
| 48 | Up to 288 |
| 64 | Up to 384 |
AI where it pays for itself
The main line, answered at once
An AI receptionist takes the first question on the main number, so the calls that reach a person are the ones that need one.
Every call reviewed, not a sample
Transcripts, summaries and a sentiment score on the calls you record, so quality teams see patterns across sites that no one could hear.
What a multi-site organisation needs from each edition
| Capability | Basic | Pro | AI |
|---|---|---|---|
| The built-in SBC for sites with many phones | Included | Included | Included |
| Bridges between systems | Not included | Included | Included |
| Call recording | Not included | Included | Included |
| Data connectors to your BI tools From 16 calls at once | Not included | Included | Included |
| Your own domain name on the system | Not included | Included | Included |
| Scheduled restore to a standby | Not included | Not included | Included |
| AI receptionist, agents and transcription | Not included | Not included | Included |
Our recommendation
Pro at the least, for bridges, queues and recording. AI when you want a standby kept current, an AI receptionist on the main line, or every call transcribed.
Wherever your policy puts it
A dedicated server in Nairobi, or a server of your own, on your premises or in your own cloud account. At this size the choice usually follows your IT policy, and both run the same system.
Supported by someone who knows it
A system this size needs support that already knows it. On our Premium support plan you get response times agreed in writing, around the clock when something serious breaks, and a named engineer who knows your system and is the first person to pick up when it misbehaves.
Updates are applied in a window you agree, site by site, rather than in the middle of your busiest morning.
Up to a hundred extensions, the setup is our Contact Centre package. Beyond that, we scope it with you on the survey.
How many calls at once do you need?
-
Picture your busiest ten minutes
Monday morning, month end, the hour after an advert runs. Not an average day.
-
Count the calls happening together
People talking to someone outside, plus the callers you would rather hold in a queue than turn away.
-
Bring the number to the demo
Or your call records, and we will work it out together. We size it to fit, not up to the next tier.
See it on a real system
A 30-minute session on a live system, walked through in your own terms. No obligation.
We confirm your slot within 24 hours. Prefer to write? Email or message us.