Integrations
3CX and Bitrix24
3CX connects to Bitrix24 itself, and keeps the connection up to date when Bitrix24 changes. As a call comes in, the caller's name comes up from Bitrix24, calls and chats are logged on their record, and staff call a number in Bitrix24 with one click. We set up the 3CX side.
What it does in Bitrix24
Built by 3CX and kept up to date by 3CX when the CRM changes.
Names the caller
An incoming number is looked up in Bitrix24, in the order of record types you choose, and the caller's name shows in 3CX as it rings.
Searches Bitrix24 from 3CX
Find a record by name, number or email from the search in the 3CX Web Client, without switching to Bitrix24.
Logs calls and chats
Answered, missed, in and out, written to the caller's Bitrix24 record, in wording you set.
Adds new callers
When a number is not in Bitrix24, staff can create a lead or contact for it from the 3CX app. Bitrix24 does not take the company name this way, so add that in Bitrix24.
Calls with one click
Click a number in Bitrix24 to call it from your own extension, with 3CX's Click2Call extension for Chrome and Edge.
What it needs
3CX Pro or AI
CRM integration is on the Pro or AI edition. Basic does not include it.
A Bitrix24 Vibe+ plan
Bitrix24 includes its REST API, which 3CX connects through, in the paid Vibe+ plans and not in the free plan or Essentials.
Numbers in the +254 form
Bitrix24 is matched on whole numbers only. Every number in Bitrix24 needs its full international form, and we set 3CX to present callers the same way.
Bitrix24 on your own server
3CX does not say whether Bitrix24's self-hosted edition works with it. Ask us, and we check yours before you buy.
Who does what
We set up 3CX
Connected once for your phone system. We connect it, match your people by their email address, test that calls are logged and new callers can be added, show one person the browser extension, and hand it over in 30 minutes.
KES 15,000 once, excl. VAT (16%)
Your Bitrix24 administrator
- Creates an inbound webhook in Bitrix24, under Developer resources, with CRM, Users and Lists permissions, and passes us its address.
- Gives each person who takes calls a Bitrix24 login with the same email as their 3CX extension.
- Saves numbers in the +254 form.
Yours to arrange
Bitrix24 itself and the plan it needs, and a Pro or AI licence for 3CX if you are on another edition. Once it runs, a Business or Premium support plan keeps it working; on Essential or without a plan, a fix is a remote incident.
Which edition Bitrix24 needs
| Capability | Basic | Pro | AI |
|---|---|---|---|
| Bitrix24 integration | Not included | Included | Included |
Questions about 3CX and Bitrix24
Does 3CX work with Bitrix24?
Yes. Bitrix24 is one of the integrations 3CX builds and maintains itself, so 3CX updates it when Bitrix24 changes.
Which Bitrix24 plan do we need?
A paid Vibe+ plan. 3CX connects through Bitrix24's REST API, which Bitrix24 includes in Vibe+ and not in its free or Essentials plans.
Do we need the 3CX app from Bitrix24 Market?
No. 3CX connects through a webhook your Bitrix24 administrator creates, so nothing has to be installed from the Market.
Is this Bitrix24's own telephony?
No. Bitrix24 can connect a phone system through its own SIP connector, which is a different route. With this integration your calls are made and answered in 3CX, and logged in Bitrix24.
Why is the company name missing on a contact we created from 3CX?
Bitrix24's API does not take the company name when 3CX creates a contact, so 3CX leaves it out. Add it in Bitrix24 afterwards.
See it on a real system
A 30-minute session on a live system, walked through in your own terms. No obligation.
We confirm your slot within 24 hours. Prefer to write? Email or message us.